Bhopal, India · Pleasanton, California
Powering Business Through Technology & Intelligence.
Power, Passion & Trusted Solutions.
We run customer support, back-office processes and IT operations for companies across the Americas, Europe and Asia — on shifts that match their customers’ clocks, not ours. Four of the platforms we run on, we built ourselves.
What we run
Everything we run, in four groups.
Most clients start with one process and hand over more once the numbers hold. It all runs from the same managed floor, under the same reporting line.
Support that sounds like you
Inbound and outbound teams trained on your product, your tone and your escalation rules.
- Customer support — voice, chat and email
- Technical support and helpdesk
- Tele-sales and warm welcome calling
- Order processing
- Order fulfilment services
- Feedback and retention calling
- Bilingual and multilingual support
Process work, off your plate
Rules-based work we can document, transition and then run to an agreed SLA.
- Data entry and data management
- Back-office support
- Finance and accounting services
- HR operations and onboarding
- Direct and indirect procurement
- Logistics and dispatch coordination
- Insurance and claims processing
Built, hosted and kept running
Engineering and infrastructure work, from a first build through to day-to-day support.
- Custom website development
- Application development
- Software as a Service builds
- Cloud services and migration
- Security management
- Application and infrastructure support
- Digital marketing
Built in-house, run in-house
We got tired of licensing tools that half-fit the work, so we built four of our own.
- Sellora — CRM
- Dailflow.ai — call management
- Master MIS 2.0 — reporting
- Skillora — assessments
- Licensed to clients on request
How we work
Transition is where outsourcing succeeds or fails.
Four stages, in this order. We don’t skip the second one, and that’s usually the difference.
Scope
We sit with the process as it exists today — volumes, exceptions, the parts nobody documented — and agree what “good” means in numbers.
Transition
Hiring against the profile, training on your systems, and a parallel run where your team still holds the wheel until the metrics match.
Steady state
Full handover with named owners, agreed SLAs, and reporting through Master MIS 2.0 so you see the same numbers we do.
Improve
Quarterly reviews on the expensive parts — deflection, repeat contacts, manual steps worth automating.
Platforms
Four products, built for work we actually do.
Each one started as an internal fix for a real bottleneck on our own floor. They run our delivery today, and clients can license them separately.
Sellora
CRM
Pipeline, contact history and follow-up discipline in one place — built around how a support and sales floor actually logs a day, not around a dashboard.
Dailflow.ai
Call management
Routing, dialling and call disposition for outbound and inbound teams — so supervisors can see where a queue is bleeding time before the shift ends.
Master MIS 2.0
Reporting
One place where every process, shift and client report gets pulled together — instead of forty spreadsheets that disagree with each other by Monday.
Skillora
Assessments
Runs the screening tests we use to hire — language, comprehension and role-specific tasks — scored consistently instead of on a panel's mood.
AI & engineering
Our AI work runs under its own brand.
We build AI solutions end to end — software engineering, model integration, automation and the workflows around them — alongside the data work that trains and evaluates those models. That whole practice runs as Dhritii.ai, with its own team and its own clients. Same 20+ years behind it, different front door.
- AI solution engineering & integration
- Automation and workflow tooling
- Model evaluation & red-teaming
- Training data — collection, curation, annotation
Dhritii.ai
Our dedicated AI & engineering practice
Why Avyaan
20+ Years of Leadership & Operational Expertise
With two decades of experience across BPO, IT solutions, business operations, and outsourcing, our leadership brings proven expertise to every engagement.
One set of numbers
You see the same reports we run the floor on. No monthly reveal, no reconciliation calls.
Our own tooling
When a process needs something the market doesn't sell, we build it. Four products so far.
Coverage on your clock
Shifts built around your customers' hours across APAC, EMEA and the Americas.
Documented transitions
Parallel runs and signed-off runbooks before we take the wheel, not after.
Scales without a rebuild
Add a process, a language or a shift on the same floor and the same reporting line.
India and US presence
Delivery from Bhopal, with a US entity in Pleasanton, California for contracting and account coverage.
Credentials and compliance
Avyaan Management Private Limited holds the following certifications, audited against a registered scope that covers AI/ML services, data annotation, transcription, data collection, back-office operations, customer support (voice and non-voice), technical services, outsourcing and HR services.
Certificate numbers and validity dates available on request.